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V-CLUB Terms and Conditions

Venchi S.p.A., with registered office at Via Vincenzo Monti, 8, Milan (MI) and administrative office at Via Venchi, 1, Castelletto Stura (CN), Tax Code and VAT no. 05744670968 (hereinafter, “Venchi” or the “Promoter”), is organizing this promotion named “V-CLUB Loyalty Programme” (hereinafter also the “Programme” or “Promotion”), under these full Terms and Conditions (hereinafter the “Terms and Conditions”).  

Please note that these Terms and Conditions apply to the EMEA Programme and are related to the initiative promoted by Venchi in Italy, the United Kingdom and Europe, together with the initiative known as the "V-CLUB" in the territory of the United States (the "US Programme"), regulated by the terms and conditions available at the following link: V-CLUB Loyalty Program Terms and Conditions - Venchi. Each user will have the opportunity to participate in the EMEA Programme or the US Programme by registering for the relevant initiative.
The EMEA Programme and the US Programme are collectively referred to as the "Programmes".

 

Art. 1: PROMOTION DESCRIPTION 

The Programme provides the Recipients with access to benefits, special offers and dedicated promotions. 

 

Art. 2: SCOPE OF VALIDITY 

The Initiative is valid for all purchases made:

  • Via the Promoter's e-commerce platform, in the Italy (https://it.venchi.com/), Europe (https://eu.venchi.com/), United Kingdom (https://uk.venchi.com/) and United States (https://us.venchi.com/) sections
  • At participating physical Venchi points of sale in Italy, Europe, the United Kingdom and the United States (complete list in the section on venchi.com/loyalty-stores)
    Please note that the list is subject to change. Expenditure at points of sale that have not yet joined the Programme is not considered valid for the purposes of the Programme. Similarly, in the case of any points of sale that are no longer participating in the Programme (as updated periodically in the list in the link above), any expenditure made at such points of sale after the date from which such points of sale are no longer participating in the Programme shall not be deemed valid for the purposes of the Programme

(hereinafter referred to as the "Territory").

  • Please note that users will be able to register for the EMEA Programme at any participating physical Venchi point of sale located in Italy, Europe and the United Kingdom, or through the Italy (https://it.venchi.com/), Europe (https://eu.venchi.com/), United Kingdom (https://uk.venchi.com/) sections of the Promoter's e-commerce platform. Users will be able to register for the US Programme at any participating physical Venchi point of sale located in the US or through the US section (https://us.venchi.com/) of the Promoter's e-commerce platform.

It is also understood that users who enrol in the EMEA Programme, governed by these Terms and Conditions, will be able to earn points, in accordance with the following, for purchases made in any physical Venchi point of sale participating in the initiative within the Territory (i.e. in Italy, Europe, the United Kingdom and the United States) or through the Promoter's e-commerce platform mentioned above; however, they will only be able to redeem the Benefits (as defined below) provided within the EMEA Programme under the conditions laid out in these Terms and Conditions, and in particular under Article 7 below.

 

Art. 3: RECIPIENTS  

The Promotion is open to natural persons aged 18 years old or over at the time of participation who make purchases as consumers - and/or for reasons not associated with any business, commercial, artisanal or professional activity performed - and who register for the Programme during the Validity Period (hereinafter the “Recipients”), as described in Article 5 below.  
Those who have a collaboration and/or employment relationship with the Promoter, and their family members, are also entitled to enter the Promotion, provided they participate as “end consumers”, that is to say in relation to purchases they have made for personal reasons in their capacity as consumers. 
Registration in the Programme must be made solely by the Participant: the benefits deriving from Registration are for personal use only and shall not be transferred to third parties.  
Anyone registering in the Programme confirms that they meet such eligibility requirements. 

 

Art. 4: DURATION 

The EMEA Programme, as resulting from the current extension, will be operational and effective from 1 July 2025 to 31/01/2026, save any further extensions, of which users will be duly notified via publication on the www.venchi.com website (the "Website") and/or via email and, in addition to such methods, by any other means of communication deemed appropriate by the Promoter (hereinafter referred to as the "Duration").

 

Art. 5: HOW TO ENTER 

The Initiative will be communicated on the Promoter's Website, as well as through other information channels used by the Promoter.

To enrol in the EMEA Programme, the Participant must:

  • Access the Website (via the Italy (https://it.venchi.com/), Europe (https://eu.venchi.com/), United Kingdom (https://uk.venchi.com/) sections) and, following the instructions indicated in the section dedicated to the EMEA Programme, complete their registration on the Website (thereby creating an e-commerce account on the Website) and in the EMEA Programme by filling in the appropriate form with the data requested therein. Please note that registration on the Website automatically entails registration in the EMEA Programme

or

  • Visit one of the Venchi shops participating in the Initiative in Italy, Europe or the United Kingdom, which can be found in the list at the following link venchi.com/loyalty-stores, as periodically updated, and sign up directly in the shop. It should be noted that registration in this manner also automatically entails enrolment in the EMEA Programme and the creation of an e-commerce account on the Website.

In both cases, the Recipient will receive a welcome email indicating the loyalty card number associated with the email address used to register. 
Please note that in order to complete their registration (online or instore), Recipients will have be required to confirm that they have read the Privacy Policy and that they accept these Terms and Conditions: both documents will be made available to be viewed before the registration process is completed. Where applicable, Recipients may also express their consent (or lack of consent) for having their data processed for further purposes.  
The Promoter reserves the right, at any time, to verify the validity of entries and that they meet all the requirements set out in these Terms and Conditions, pursuant to the “Recipients” section. 
Once the registration has been successfully completed and confirmed, the Recipient (hereinafter also the “Participant”) may take advantage of the special benefits set out herein (hereinafter the “Benefits”). 
During the Validity Period, Participants may also have the opportunity to take part in additional prize-promotions organized by the Promoter: in such case, the applicable Terms and Conditions will be made available on the Website. 
Participation in the Promotion entails full and unconditional acceptance of the rules and clauses set out in these Terms and Conditions. 
Participants may request to withdraw from the Initiative, for the entire duration of the Initiative, by writing to this effect to the email address customercare@venchi.com and stating that they wish to withdraw from the Initiative, i.e. from the EMEA Programme; this withdrawal will result in automatic exclusion, with immediate effect, from this Initiative and any related initiatives, without the possibility of further accessing their personal position within the Initiative, or of benefiting from any Benefits that may still be available. Please note that those requesting withdrawal from the Initiative in the manner indicated above will only be withdrawn from the EMEA Programme and not from the Website. In order to withdraw from the Website as well, Participants will have to delete their membership account (i.e. their e-commerce account).
In any event, a Recipient who has been removed from the Programme (following their request, as above), may re-enrol in the Programme at any time during the Validity Period  by registering again and obtaining a new loyalty card: in this case, and upon confirmation of registration to the Programme, the Participant will re-start accumulating points from zero and will be entitled to take advantage of any Benefits still available as of the new date of participation in the Programme, as a new Participant: any Benefits and/or points earned before the date of withdrawal may not in any manner be viewed and/or recovered.  
Any termination of the relationship with the Promoter and/or any loss (or absence determined by the Promoter) of the participation requirements set out in these Terms and Conditions shall result in the automatic exclusion with immediate effect from this Initiative and any related initiatives, with no further access to their personal position, nor the ability to benefit from any Benefits that may still be available.
It is the responsibility of the Member to ensure that the email address provided during registration is valid and functioning for the duration of the EMEA Programme. It will not be possible to change the email address associated with the registration.

 

Art. 6: LOYALTY LEVELS 

The Programme includes a number of levels (hereinafter the “Levels”) structured on the basis of the degree of loyalty of the Member loyalty, as detailed below.
Please note that the Levels indicated and described below are only applicable within the EMEA Programme; for information on the levels and benefits provided for US Programme members, please refer to the relevant terms and conditions available at the following link: V-CLUB Loyalty Program Terms and Conditions - Venchi.

The Programme provides four different levels (V-Green, V-Pink, V-Red and V-Gold). 
When registering in the Programme, the Participant will automatically acquire the V-Green level. Once at least 200 points are earned within 12 months*, the Participant will automatically upgrade to the V-Pink level and will be entitled to all Benefits associated to that level (as detailed in Article 7 below). 
Once 1500 points are earned within 12 months*, the Participant will automatically upgrade to the V-Red level and will be entitled to all Benefits associated to that level (as detailed in Article 7 below).  
Lastly, once 5000 points are earned within 12 months*, the Participant will automatically upgrade to the V-Gold level and will be entitled to all Benefits associated to that level (as detailed in Article 7 below).  
Each level comes with dedicated Benefits that may vary by type, conditions, terms of validity and terms of use.  
Please find below a summary of what described above:  

  • V-Green Level: 0-199 points 

  • V-Pink Level: 200-1499 points 

  • V-Red Level: 1500-4999 points 

  • V-Gold Level: 5000 points or more  

Please also note that:  

  • Participants will earn 10 points for every €1 / £1 spent in a qualifying transaction: for each valid purchase made, the total amount of the transaction will be taken into consideration, net of any discounts and promotions and excluding decimals.
  • No points may be earned on gift card purchases. However, points can be earned for any payments made using gift cards, in accordance with what is laid out above.
  • In addition, no points will be earned on any shipping expenses relating to the purchase made.  
  • On purchase in any participating physical Venchi shop in Italy, Europe, the United Kingdom and the United States, points are immediately earned and associated with the Member's loyalty card number (subject to technical updates). For online purchases via the Promoter's e-commerce platform, in the Italy (https://it.venchi.com/), Europe (https://eu.venchi.com/), United Kingdom (https://uk.venchi.com/) and United States (https://us.venchi.com/) sections, points will be earned and associated with the Member's loyalty card number from the moment the order is processed. All points earned via all purchase channels will accumulate in a single point balance.
  • Please note that points earned through in-store purchases in the United States or on https://us.venchi.com/ are calculated net of taxes, gratuities, service fees or any discounts applied.
  • When making a purchase in a Store, points are immediately earned and associated with the Participant’s loyalty card number (without prejudice to technical updates). For online purchases, points will be earned and associated with the Participant’s loyalty card number when the order is fulfilled. All points earned across all purchasing channels will be combined into a single points balance. For points to be accrued, Participants must show their loyalty card during check-out at Participating Stores or log in to their account when purchasing products on the Website. If Participants do not log into the Website or show their loyalty card at Participating Stores when they make a purchase, they will not earn points. 
  • The points earned, starting from the date of registration in the Programme, are valid for 12 (twelve) months as of the date of the corresponding purchase. At the end of each 12-month period, the points corresponding to each purchase made more than 12 months previously will be cancelled, while the points for any purchases made subsequently will be retained.

Without prejudice to the above, regarding the validity period and expiration of accumulated points, please note that each reached Level and its related benefits remain active for 12 months from the moment the Member achieves it. Therefore, Members can keep enjoying the benefits associated with a specific Level even if the points that allowed reaching it have expired in the meantime.
For example: a member makes a purchase on June 25, 2023, earning 350 points (thus reaching Level V-Pink). On September 30, 2023, the Member makes another purchase, earning an additional 1400 points. The 1400 points, combined with the 350 earned on June 25, 2023, allow the Member to enter Level V-Red. For the 12 months following the first purchase (for example, on June 20, 2024) the Member's Level will be V-RED (350 + 1400 points). 
In the above example, when the initial 350 points expire (i.e., 12 months after the date they were obtained, from June 26, 2024), the Member's point balance will become 1400 points. However, their Level will not immediately revert to V-Pink: The Member will continue to be part of Level V-Red until September 30, 2024 (the expiration of the 12-month period from the entry date into Level V-Red). After September 30, 2024, the Member will return to Level V-Green, unless, in the meantime, the Member has accumulated additional points leading to reaching another Level. 

During the Duration of the Initiative, the Promoter, without prejudice to the rights acquired by the Participants, reserves the right to modify and/or replace the criteria and requirements for the attribution of Levels and related Benefits, in the name of improvement. Participants will be duly notified of any such changes via publication on the Website and/or via email and, in addition, by any other means of communication deemed appropriate by the Promoter. By continuing to use the EMEA Programme after these changes have been communicated and become effective, the Member accepts the new terms and conditions. 

 

Art. 7: BENEFITS 

Each Participant, depending on their loyalty level, will be entitled to the Benefits provided for their membership level, as laid out below.

The discount associated with the Level reached will only be applied automatically at the time of payment for purchases made through the Website (via the Italy, Europe and United Kingdom sections) and/or at physical Venchi points of sale participating in the initiative and located in Italy, Europe or the United Kingdom (the "Shops"), and excludes purchases made in the United States or in the United States section of the Website, subject to the Member's acknowledgement, which shall be provided as follows:

  • for purchases in the Store, the loyalty card must be presented at the checkout 

  • for purchases on the e-commerce Website, Participants must log in using their credentials. 

Those belonging to the V-Pink Level are entitled to a 5% discount on all of their Venchi product purchases (without prejudice to what is set out below).  
Those belonging to the V-Red Level are entitled to a 10% discount on all of their Venchi product purchases (without prejudice to what is set out below).  
Those belonging to the V-Gold Level are entitled to a 15% discount on all of their Venchi product purchases (without prejudice to what is set out below).  

The discount will not be applied: 

  • on any shipping expenses applied to online purchases;  

  • on gift card purchases. 

The discount cannot be combined with other promotions, unless expressly indicated. 
It is the responsibility of the Recipients to check the conditions, the terms of use and the terms of validity applicable to any Benefits. 
During the Validity Period, the Promoter, without prejudice to the rights acquired by Participants , reserves the right to modify and/or replace criteria and requirements for accessing the related Benefits by providing a dedicated communication to all Participants by means of publication on the Website and/or via email and, in addition, by any other method of communication deemed appropriate.
The updated list of the available Benefits and Promotions will always be available for consultation on the Website www.venchi.com.

The Participant may also be rewarded with additional one-off Benefits, irrespective of their Level, including on special occasions and/or dates (e.g. the Customer's birthday, Christmas, Easter, etc.) at the Promoter's sole discretion. The aforementioned additional one-off Benefits, if due in accordance with the EMEA Programme, may be requested – and, therefore, redeemed – by the Participant only within the scope of application of the EMEA Programme, i.e. via the Italy, Europe and United Kingdom sections of the Website and/or at physical Venchi points of sale participating in the initiative and located in Italy, Europe or the United Kingdom, thereby excluding the possibility for the Participant to request the aforementioned Benefits at physical Venchi shops located in the United States or in the United States section of the Website.

In any event, the Benefits cannot be replaced, are not convertible into cash and may not be transferred or sold in any manner whatsoever. The points earned may refer only to purchases made by the Participant, and the Benefits may be collected only by the Participant, exclusively using the email address used to register in the Programme and/or the associated loyalty card. In any case, it will not be possible to transfer points or Benefits between accounts, even if they are held by the same Participant.  

 

Art. 8: GIFTS AND PROMOTIONAL ACTIVITIES IN SUPPORT OF THE PROMOTION 

In addition to the Benefits and rewards laid out in the paragraphs above, the Promoter may also offer Participants additional gifts and/or organize further activities and promotions such as, for example, dedicated offers and promotions, unexpected delights, prize-promotions, etc.  
The Recipients concerned will be adequately informed of such additional promotional activities/initiatives through the communication channels that the Promoter will decide to use from time to time. The initiatives proposed may be governed by dedicated Terms and Conditions or regulation documents.  

 

Art. 9: COMMUNICATION 

The EMEA Programme, together with the US Programme, will be publicised by email, social media, in shops and on the www.venchi.com website, and by all other means that the Promoter deems useful to spread awareness thereof. Communications will be related to the programme in which the user has enrolled and in the language selected at the time of enrolment (should the user wish to change the language, they may request such a change by contacting Venchi's customer care team at customercare@venchi.com). Advertising messages shall be consistent with this Terms and Conditions document.
Participants shall be notified in advance of any changes that may be made to this Terms and Conditions document during the course of the EMEA Programme, while respecting any acquired rights, by publication on the www.venchi.com Website and/or by the same means of communication reserved for this document.
An updated version of these Terms and Conditions will be available at any time on the Website, at venchi.com/vclub-terms-and-conditions. 

  

Art. 10: PROCESSING OF PERSONAL DATA – PRIVACY NOTICE 

10.1 Depending on the specific purposes pursued and indicated in this policy, the companies of the Venchi Group, indicated below, process your personal data independently or jointly pursuant to European Regulation 2016/679 (hereinafter referred to as the "GDPR").

A. Venchi S.p.A., with its registered office at 8 Via V. Monti, 20123, Milan (Milan) and administrative office at 1 Via Venchi, 12040, Castelletto Stura (Cuneo), VAT ID 05744670968, (hereinafter referred to as "Venchi IT");

and

B. Venchi US Inc. with its registered office at 16 W 36th St. New York, New York, 10018, (hereinafter referred to as "Venchi US").

and jointly referred to as the "Parties".

The Parties, within the framework of the Programmes, may process the personal data of the Participants either as independent Data Controllers or as joint Data Controllers.

A) Processing as independent data controllers

10.2 Venchi IT – and, speculatively, Venchi US, with regard to the US Programme – acts as the Data Controller for the data required to enrol in the EMEA Programme, such as the potential Member's email address, language preference and identification data (first name and last name). The provision of such data is optional, but necessary to participate in the Initiative. If this data is not provided, it will therefore not be possible to complete the registration in the EMEA Programme and, consequently, participate.
The provision of further personal data, such as the potential Member's date of birth, postcode and telephone number, is optional, including for the purpose of participating in the EMEA Programme. Such data may be used, if provided by the Member, in order to (i) allow the Data Controller, at its discretion, to reward the Member with additional benefits regardless of their membership Level, including on special occasions and/or dates (e.g. birthday, Christmas, Easter, etc.) or to allow the Member to participate in local events and (ii) allow the Member to receive commercial communications from Venchi IT via SMS, in the event that the Member has consented to receiving commercial communications.

10.3 Venchi S.p.A., in its capacity as Data Controller, hereby informs you that the personal data voluntarily provided by participants will be used, including with the support of IT instruments, exclusively for the following purposes: 

  • enabling participation in this Initiative; 

  • sending communications linked to the Initiative; 

  • making it possible to take advantage of any Benefits subject to the Initiative. 

By terminating their participation in the EMEA Programme, the Member will not receive any further communications relating to it.
For the pursuit of the purposes set forth above, Venchi may disclose the personal data to and have the personal data processed by its employees and/or third parties duly appointed as Authorised Persons or Data Processors. The legal basis of the processing is the performance of the contract pursuant to art. 6.1, letter b) of the GDPR. 

10.4 The Parties allow Participants to earn points for each of their respective Programmes in the territory where the other Programme is established (e.g., Participants residing in the European Union may also earn points through purchases made in the United States, and vice versa). The Joint Data Controllers will share the relevant purchase and point collection information with each other in accordance with the money-point conversion table set out in these T&Cs (hereinafter referred to as the "Processing Activities").

10.5 To this end, Venchi US has been expressly appointed as data processor with regard solely to the Processing Activities. The data processor is located outside the European Union. Although the accumulation of points takes place at the point of sale located in the United States, the Personal Data used in this context is initially collected and stored within the European Union by Venchi IT. Consequently, access to such Personal Data by Venchi US, established in the United States, for the purpose of managing the accumulation of points — according to the conversion criteria of money/points set forth in these Terms and Conditions — constitutes a transfer of Personal Data outside the European Economic Area, pursuant to Chapter V of the GDPR.

10.6 Such data transfer is carried out in accordance with the Standard Contractual Clauses (controller-to-processor version) adopted pursuant to Article 46 of the GDPR, which are annexed to the data processing agreement, as well as any additional security measures specified in said agreement or subsequently communicated by Venchi IT.

10.7 In light of the foregoing, Venchi US acts as the data importer, while Venchi IT acts as the data exporter. In accordance with Clause 14 of the SCCs, Venchi IT and Venchi US declare that they have carried out a specific assessment regarding the transfer, aimed at analyzing the risks associated with the cross-border data transfer.

10.8 The processing will not last longer than is necessary for the purposes for which the data was collected. In particular, the data will be retained for the entire duration of the Loyalty Program and, following its termination, for the ordinary statute of limitations period of 10 years.

10.9 Upon enrollment, Members may also choose whether or not to provide their consent to the processing of their data for additional purposes, such as marketing and/or profiled marketing; in such cases, the legal basis for processing is consent pursuant to Article 6(1)(a) of the GDPR. These consents are optional, and Members may still enroll in the EMEA Program even if they choose not to provide them. Furthermore, any consent given may be withdrawn at any time. If such consents are not provided or are withdrawn, the Member will continue to receive only emails related to the EMEA Program and to the Benefits accumulated, as these are related to enrollment in the EMEA Program.

B) Joint Controllership Processing Activities

10.10 The Parties act as joint controllers pursuant to a specific Joint Controllership Agreement entered into in accordance with Article 26 of the GDPR, under which they have regulated the joint processing of data collected in the context of their respective Program-related activities. Specifically, such activities concern the creation of a shared CRM database containing the personal data of individuals who participate in the Programs (or, as specified in the privacy notice, who have subscribed to the newsletter or created an account on one of the Parties’ websites), and which may be viewed and managed by each Party. These activities are intended to enable the analysis of Recipients’ information in relation to their participation in the respective Programs. This allows the Parties to offer targeted promotions and benefits, improve the management of each Program, facilitate customer interactions, and optimize the overall experience of the Recipients.

10.11 The legal basis for such processing lies in the legitimate interest of the Parties in creating a joint CRM database in order to allow each Party to analyze user information with the aim of optimizing the Programs, offering personalized benefits, and enhancing the overall experience. This legitimate interest does not override the rights and freedoms of the data subjects, as it is balanced by the interest and reasonable expectation of the Recipients to benefit from a tailored and optimized experience within the Programs.

10.12 For the above purposes, the Parties have jointly determined, within the framework of the specific agreement, the means of processing and have clearly and transparently defined the procedures to ensure that the Recipient receives a timely response in case they wish to exercise their rights, as provided under Articles 15, 16, 17, 18 and 21 of the GDPR, as well as in cases involving the portability of personal data pursuant to Article 20.

10.13 The Parties may share and transfer the Recipients’ personal data from the European Union to the United States and vice versa. In this context, each Party may act as either a data exporter or data importer, ensuring an adequate level of protection in compliance with Article 45 of the GDPR. For this purpose, data transfers will be governed by the Standard Contractual Clauses (SCCs), controller-to-controller module (Module 1), approved by European Commission Decision (EU) 2021/914 of 4 June 2021. In compliance with Clause 14 of the SCCs, a Data Protection Impact Assessment (DPIA Loyalty) has been carried out to analyze the risks associated with the cross-border transfer of data and to adopt the necessary security measures. Each Party undertakes to comply with the data protection laws applicable in its own jurisdiction and to cooperate with the Authorities and data subjects to respond to any requests regarding the transfer of personal data. Should any regulatory changes invalidate the SCCs or impact the legal basis for transfers, the Parties will promptly adopt alternative safeguards to ensure continued compliance with the GDPR and minimize any impact on Program operations.

10.14 In order to exercise the rights provided under Articles 15 and following of the GDPR, including in particular:

  • The right of access, to request information about the processing of one's data and to receive a copy of the data being processed;

  • The right to rectification, to verify the accuracy of the data and request corrections or updates;

  • The right to erasure, to request deletion of one's data under certain conditions;

  • The right to restriction of processing, to request the limitation of data processing under certain conditions;

  • The right to withdraw consent, in all cases where processing is based on consent, it being understood that withdrawal may be made at any time, without prejudice to the lawfulness of processing carried out prior to such withdrawal;

A request may be sent to the dedicated email address: privacy@venchi.com.
Venchi IT has appointed a Data Protection Officer (DPO), who can be contacted at privacy@venchi.com.

10.15 Should the data subject's rights be violated by the controller and/or a third party, the data subject shall have the right — without prejudice to any other administrative or judicial remedy — to lodge a complaint with the Italian Data Protection Authority (Garante per la Protezione dei Dati Personali) and/or other competent supervisory authorities, in accordance with the procedures and guidelines published on the Authority’s website: https://www.garanteprivacy.it/.
The full privacy notice is available at https://it.venchi.com/privacy-policy and in the “Privacy” section of the Website.

Personal data will be processed by employees of the Parties specifically trained in personal data protection, as well as by third-party providers and companies belonging to the Venchi Group or service providers acting as Data Processors, who will process the data in accordance with the purposes for which the data was collected.

 

Art. 11: FINAL NOTES 

Entry instructions are deemed to form part of these Terms and Conditions and by participating, all entrants will be deemed to have accepted and be bound by these Terms and Conditions. 
The Promoter reserves the right to change or amend the promotion or these Terms and Condition, without prejudice to the rights acquired by Participants. Any changes will be effective as of the date laid out in the related communications. An updated version of these Terms and Conditions will be available at any time on www.venchi.com.  

It is the responsibility of the Participant to ensure that their contact and participation data is correct and active; otherwise, participation cannot be guaranteed and the Benefits cannot be provided.
Each EMEA Programme registration account can only be associated with one Member and one email address. In the event of a dispute regarding the identity of the EMEA Programme Member, the person who is the owner of the email address provided at the time of enrolment will be deemed to be the authorised account holder.
Using more than one email address to register for the EMEA Programme is prohibited. In this case, the Promoter reserves the right to terminate the Participant's participation in the Initiative.

The Participant’s point balance will be recalculated and reduced in case the Participant returns one or more products. Points obtained in a fraudulent manner or in violation of these Terms and Conditions will be cancelled. Therefore, for clarity, in such scenarios, simultaneously with the reduction or cancellation of points, the Member will immediately revert to the Level corresponding to the number of points they still possess following the described reduction or cancellation. 

The Promoter will not be held liable to any individual for any event beyond its control including, but not limited to, technical malfunctions, any problems associated with internet or communication networks, user error and any network, computer, hardware, or software failures of any kind which may restrict, delay, or prevent a participant’s entry to this Promotion. 

The total balance of points credited to the Member will be shown on the receipt or order confirmation following a purchase in a Shop or on the Website, respectively. The Member may also check, at any time, the total balance of points credited to their account on the Website or by consulting the section dedicated to the V-CLUB Loyalty Programme on the Website, where they can enter their loyalty card number and the associated email address to consult their point balance.
Should the Member need any assistance with respect to their registration in the EMEA Programme and/or the Benefits, they can contact Venchi Customer Service team via the "contact us" form on the Website or by sending an email to customercare@venchi.com.
In any request sent, Participants must indicate their name, the point of sale where the purchase was made, the email address associated with the Programme, the loyalty card number, the date of the activity referred to and the problem(s) encountered.  

This Programme is subject to all applicable laws and regulations. 

 

Last updated: 25/06/2025